Checkout stopped
Mark it urgent and include the register or lane name.
Support that starts with the counter.
If checkout is stopped, send the lane, last action, and whether a card payment may be unfinished. For setup or owner access, one clear note is enough to start.
Possible payment issue
Tell us whether the terminal finished before the register did.
Store context
Add the store name, best callback, and what happened right before the issue.
Sensitive data
Never send card numbers, CVV, passwords, token keys, or authorization values.
Tell us what is happening.
Use this for checkout, terminal, printer, drawer, scanner, setup, or owner account help. Checkout stopped? Include the lane, last action, and whether the terminal finished before the register did.
Do not include passwords, card numbers, CVV, token keys, or authorization values.
Prefer email? Use support@yaffapos.com.
One request is enough.
Send the clearest details you have. Support can follow up for the rest without asking you to rebuild the whole story.